Your privacy matters to us. This page explains exactly what personal information ph 10 collects from players in the Philippines, how we use it, who we share it with, and what rights you have over your own data. Reading this takes just a few minutes and gives you full clarity on how your information is protected on our platform.
A plain-language breakdown of how ph 10 collects, uses, and safeguards your personal information as a player in the Philippines.
When you register and use ph 10, we collect certain personal information that is necessary to operate the platform and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment account details you use for deposits and withdrawals such as GCash or Maya. We also collect technical data automatically when you access the platform, including your device type, browser version, IP address, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall experience for players. We do not collect any sensitive personal information beyond what is strictly required for account verification and transaction processing. All data collection is conducted in accordance with the Data Privacy Act of 2012 of the Philippines. If you contact our support team, we may also retain records of that communication to help resolve any future queries.
The personal information we collect is used solely to operate, maintain, and improve the ph 10 platform for players in the Philippines. Specifically, we use your data to verify your identity during registration, process your deposits and withdrawals in Philippine pesos, detect and prevent fraudulent or suspicious activity, and respond to your support requests. We may also use your contact details to send you important account-related notifications, such as transaction confirmations or security alerts — these are not marketing messages and cannot be opted out of as they are essential to account operation. We do not use your personal data to build advertising profiles or sell it to third-party marketers under any circumstances. Any analysis of player behaviour we conduct is done in aggregate and anonymised form to improve platform features. We will only use your data for purposes that are compatible with the reason it was originally collected.
ph 10 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with a limited set of trusted service providers who assist us in operating the platform, such as payment processors that handle GCash and Maya transactions, identity verification services, and cloud infrastructure providers. All such third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so or if we believe disclosure is necessary to protect the rights, property, or safety of ph 10, our players, or the public. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, but only under the same privacy protections described in this policy. We will never share your data with any entity outside these defined categories without your explicit prior consent.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. For financial transaction records, we are required to retain data for a minimum period as mandated by applicable anti-money laundering regulations. Once the applicable retention period has expired and there is no legal basis for continued storage, we will securely delete or anonymise your personal data. If you close your account, you may request deletion of your personal data by contacting us at [email protected], and we will process your request in accordance with our legal obligations. Please note that certain records may need to be retained even after account closure for compliance purposes, and we will inform you of any such limitations when you make a deletion request. We review our data retention practices regularly to ensure we are not holding information longer than necessary.
ph 10 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player. Essential cookies are required for the platform to operate — they manage your login session, remember your preferences, and keep your account secure. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Analytics cookies, if used, are configured to collect only anonymised and aggregated data about how players navigate the platform, and this data is used solely to identify areas for improvement. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features of the platform. By continuing to use ph 10 after being informed of our cookie use, you consent to the placement of essential cookies on your device. We will update this section if our cookie practices change in any material way.
Protecting your personal data is a core responsibility that ph 10 takes seriously. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard protocols, access controls that limit which staff members can view personal data, regular security audits of our platform infrastructure, and secure storage practices for all sensitive account information. Despite these measures, no online platform can guarantee absolute security, and we encourage all players to use strong, unique passwords and to keep their login credentials confidential. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take prompt action. We will notify affected players and relevant authorities in the Philippines in the event of a data breach that poses a risk to your rights and freedoms, in accordance with applicable law.
As a player in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data subject to our legal retention obligations. If you believe your data has been processed unlawfully, you have the right to object to that processing and to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please send a written request to [email protected] with sufficient detail to allow us to identify your account and process your request. We aim to respond to all data rights requests within 30 days of receipt. We will never penalise you for exercising your data rights.
ph 10 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws and regulations in the Philippines. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their account email address. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the ph 10 platform after any changes to this policy constitutes your acceptance of the updated terms. If you disagree with any changes, you should stop using the platform and contact us at [email protected] to discuss your options. The most current version of this Privacy Policy will always be available at this URL. Previous versions of the policy are available upon request.
Common questions from ph 10 players in the Philippines about how their personal information is managed.
No. ph 10 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your information is used exclusively to operate your account, process transactions in Philippine pesos, and comply with regulatory requirements. We only share data with trusted service providers who are contractually bound to handle it securely and only for the specific purpose required. If you have any concerns about how your data is being used, you can contact our support team at [email protected] at any time and we will provide a clear explanation.
You can request a copy of the personal data ph 10 holds about you by sending an email to [email protected] with the subject line "Data Access Request" and your registered account details. We will verify your identity before processing the request to ensure your data is not disclosed to an unauthorised party. Once verified, we aim to provide your data within 30 days in a clear and readable format. There is no fee for making a data access request. If you believe any of the information we hold is inaccurate, you can also request a correction at the same time.
When you close your ph 10 account, we will begin the process of deleting or anonymising your personal data in accordance with our retention schedule. However, certain records — particularly financial transaction data — must be retained for a minimum period as required by Philippine anti-money laundering regulations and other applicable laws. We will inform you of any data we are legally required to retain and for how long. Once the mandatory retention period has passed, that data will also be securely deleted. To initiate an account closure and data deletion request, please contact [email protected] with your account details.
Yes. ph 10 takes the security of your payment information very seriously. All financial data, including GCash and Maya account references, is stored using encrypted protocols and is accessible only to authorised personnel who require it to process your transactions. We do not store full payment credentials on our servers beyond what is necessary for transaction processing. Our platform infrastructure is subject to regular security reviews to ensure it meets current best practices. If you ever notice any suspicious activity on your account, please contact [email protected] immediately so we can investigate and take action.
We are committed to keeping your personal information secure and transparent. If you have any questions about this Privacy Policy or how your data is handled, our support team is available 24/7 at [email protected]. Ready to start playing? Create your account today.